Cancel your Pro or Business plan
Open Settings → Plan & usage, click Cancel plan and confirm. Nothing more is charged, you keep the plan until the end of the period you paid for (or the trial), and then your account moves to Free.
Updated 1 min read
Step 1: Open Plan & usage
In the app, open Settings → Plan & usage.
Step 2: Click Cancel plan
It's next to Change plan and Manage billing.
Step 3: Confirm
The dialog shows the date your plan stays on until. Click Cancel plan (or Cancel trial during a trial). To back out, click Keep ….
You can also cancel in the Stripe billing portal: click Manage billing and cancel there. Either way the plan ends at the end of the current period, not immediately, and there are no retention offers to click through.
What happens after you cancel
- Nothing more is charged. During a trial, you aren't charged at all.
- Plan & usage shows a Canceled (or Trial canceled) badge and the end date.
- On the end date your account moves to the Free plan and Free limits apply.
- Your documents stay in your account. Version history beyond Free's 7 days is hidden, not deleted, and comes back if you upgrade again.
Changed your mind?
Until the end date, click Resume plan on Plan & usage. The plan renews as before and nothing changes on your card.
Do I get money back when I cancel?
Canceling stops future charges but doesn't refund the current period. If it's within 14 days of your first payment on pdfbetter.com, you can ask for a full refund.
Does deleting my account cancel the plan?
A plan billed on pdfbetter.com is canceled immediately when you delete your account, without a refund for the current period. An App Store subscription keeps renewing until you cancel it with Apple.
I'm on a team. How do I cancel?
Only the team owner manages the Business plan. Plan & usage shows who that is. You can leave the team from Team & branding.
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- Find invoices and receipts, or ask for a refundInvoices for payments on pdfbetter.com are listed under Settings → Plan & usage → Invoices, with a PDF for each. For a full refund of your first payment, email support within 14 days. App Store purchases are refunded by Apple.
- Upgrade, downgrade or switch to yearly billingOpen Settings → Plan & usage and click Change plan. Pick Pro or Business, monthly or yearly, and PDFBetter shows exactly what changes and what you pay before you confirm.
- How the free trial of Pro and Business worksThe first time you subscribe to Pro or Business on pdfbetter.com, you get 7 days free. You add a card at checkout, nothing is charged during the trial, and if you cancel before it ends you pay nothing.
- Plans bought in the App Store or on AppSumoAn App Store subscription unlocks your plan on every device, but Apple bills it, so you change, cancel or refund it through Apple. An AppSumo lifetime deal is paid once on AppSumo and redeemed from your AppSumo account.