Export your data or delete your account

Export your data

1. 1

   Step 1: Open Data & privacy

   In the app, go to Settings → Data & privacy.

2. 2

   Step 2: Prepare the export

   Under Export your data, click Prepare my export.

3. 3

   Step 3: Download what you need

   Click Download account data (JSON) for a list of your documents, All originals (.zip) for every original file, or Download original next to a single file. The links work for one hour.

The export contains your original uploads, not the edited versions. To keep an edited version, download it from the editor before you delete anything.

Delete your account

1. 1

   Step 1: Cancel an App Store subscription

   If you subscribed in the iPhone app, cancel it first in iPhone Settings → your name → Subscriptions → PDFBetter. Deleting your account doesn't stop Apple's billing.

2. 2

   Step 2: Open Data & privacy

   Go to Settings → Data & privacy and find Delete account.

3. 3

   Step 3: Start the deletion

   Click Delete my account.

4. 4

   Step 4: Confirm

   Type your account email and click Delete everything.

What happens

• Every document, version, export, signature request, form and response you own is deleted, with their stored files.
• A plan billed on pdfbetter.com is canceled immediately, without a refund for the current period.
• Unused purchased credits are lost.
• Documents you signed for other people stay with their senders.
• Evidence of completed signature requests you sent is kept for 7 years so the signers can still prove the agreement.

You can also ask us to access, correct, export, restrict or erase personal data by emailing [email protected]. See the privacy policy.