Plans bought in the App Store or on AppSumo
An App Store subscription unlocks your plan on every device, but Apple bills it, so you change, cancel or refund it through Apple. An AppSumo lifetime deal is paid once on AppSumo and redeemed from your AppSumo account.
Updated 2 min read
App Store subscriptions
If you subscribe in the PDFBetter iPhone or iPad app, Apple bills you. The plan is attached to your PDFBetter account, so it also works on pdfbetter.com and in the desktop apps. Plan & usage on the web shows an App Store badge, the billing interval and the renewal date.
| Bought on pdfbetter.com | Bought in the iPhone app | |
|---|---|---|
| Billed by | PDFBetter (Stripe) | Apple |
| Change or cancel | Settings → Plan & usage | iPhone Settings → your name → Subscriptions → PDFBetter |
| Receipts | Plan & usage → Invoices | Apple |
| Refunds | Email support within 14 days of the first payment | Apple, under its rules |
| Prices | The pricing page | Shown in the app before you buy; they can differ from web prices |
- You can't buy a second plan on the web while an App Store plan is active; web checkout tells you to manage it in the App Store instead.
- A plan bought on pdfbetter.com unlocks the iPhone app too. The app shows Manage on pdfbetter.com instead of App Store options.
- Reinstalled the app or got a new phone? In the app, open Account → Plan → Restore purchases.
- Deleting your PDFBetter account doesn't cancel an App Store subscription. Cancel it with Apple first.
AppSumo lifetime deals
AppSumo lifetime licenses are paid once on AppSumo. Nothing renews and nothing is billed by PDFBetter. Monthly allowances still reset on the 1st of each month.
Step 1: Start on AppSumo
In your AppSumo account, open your products and activate the PDFBetter license.
Step 2: Sign in to PDFBetter
AppSumo sends you to PDFBetter. Log in, or create an account. The license is added to the account you're signed in to.
Step 3: Check your plan
You'll see Your lifetime … plan is active. Plan & usage then shows Lifetime (AppSumo) with your tier.
It says the license is already linked to another account.
Each license can be linked to one PDFBetter account. Log in with that account, or contact support if it wasn't you.
How do I change my AppSumo tier?
Upgrade or downgrade the license on AppSumo. An account can hold one AppSumo license at a time.
Can I get an AppSumo refund from PDFBetter?
No. AppSumo handles refunds for licenses bought there. A refunded license is deactivated and the account returns to Free.
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- Cancel your Pro or Business planOpen Settings → Plan & usage, click Cancel plan and confirm. Nothing more is charged, you keep the plan until the end of the period you paid for (or the trial), and then your account moves to Free.
- Find invoices and receipts, or ask for a refundInvoices for payments on pdfbetter.com are listed under Settings → Plan & usage → Invoices, with a PDF for each. For a full refund of your first payment, email support within 14 days. App Store purchases are refunded by Apple.
- Compare the Free, Pro and Business plansFree costs nothing and has no end date. Pro is $15 a month for one person, with unlimited downloads and signature requests. Business is $24 per seat a month and adds teams, branding, bulk send, the API and the largest spreadsheet-fill allowance.
- PDFBetter on iPhone and iPadThe PDFBetter iPhone and iPad app is coming to the App Store. Until it's out, pdfbetter.com works in Safari on any iPhone or iPad, including filling, signing and sending documents. The app uses the same account and documents as the web.