A signing or form link says expired, canceled or not your turn
The message on the page says why. Not your turn yet means others sign first and you'll get an email. Expired, canceled or declined means the request is closed and the sender has to send a new one. We couldn't open this link usually means a newer link replaced it.
Updated 2 min read
Signing links
| You see | Why | What to do |
|---|---|---|
| Not your turn yet | The sender chose a signing order and someone signs before you. The page names who, when it can. | Nothing. We email you when it's your turn; you don't need to keep the page open. |
| This request has expired | The deadline the sender set has passed. | Ask the sender to send it again if it's still needed. |
| This request was canceled | The sender canceled it. | Nothing; you don't need to sign. |
| This request was declined | Another recipient declined or asked for paper, which closes the request for everyone. | Reply to the sender's email if you have questions. |
| We couldn't open this link | The link is incomplete, was replaced by a newer one, or isn't a real request. | Use the most recent email from the sender, or ask them to resend it. |
| Enter your access code or Confirm it's you | The sender added a check. | Enter the code they gave you, or the 6-digit code we email you. See Verify signers. |
When the link opens in your account instead
If you're signed in, requests can also open from Received. You may see Confirm your email address first (requests are matched by email, so confirm it from your welcome email), That request isn't available to this account (it was sent to a different address; use the link in that email) or It isn't your turn yet. You can always sign straight from the email without signing in.
Form links
| You see | What to do |
|---|---|
| This form is paused by its owner. | Try later, or contact the person who shared it. |
| This form is closed and no longer accepts responses. | The owner closed it or its closing date passed. Ask them if it's still needed. |
| This form has reached its response limit. | The owner set a maximum. Only they can raise it. |
| This form is not accepting responses right now. | Try again later or contact the sender. |
Form owners can Resume or Reopen a form and change Maximum responses in Fill links (how).
The page is blank or keeps loading.
Reload, then try another browser or turn off extensions that block scripts. Signing and form pages need a supported browser.
A shared document link says it was turned off or expired.
That's a share link, not a signing link. See What people see when they open your link.
I never got the email with the link.
Did this answer your question?
Related articles
- What signers see, and how to sign or declineSigners open Review and sign in the email, agree to use electronic records, fill the fields in their color and select Finish (approvers select Approve). No account or app is needed. They can also choose Decline or I'd rather use paper, which closes the request.
- Track, remind, cancel or resend a signature requestOpen Sent in the sidebar and select a request. Each recipient shows Emailed, Opened, Signed or Declined. Use Remind, New link / fix email or Cancel request, and download the Signed PDF and Certificate once it's Completed.
- Someone sent you a PDFBetter link: what it is and what to doPDFBetter is the tool the sender used. You don't need an account, an app or a payment to sign, fill or view what they sent. Look at the email or link to see which kind it is, then follow the matching article below.
- Fill out a form someone sent you as a linkOpen the link, answer the questions in Form view or straight on the page in PDF view, and click Submit. You don't need an account or an app. Your answers go only to the person who shared the form.