Contact support and include the details we need
Use the contact form (also under Help → Contact support in the app) or email [email protected]. Include your account email, what you were doing, the exact error message, your browser and the time it happened. A person reads every message and replies within two business days.
Updated 1 min read
Step 1: Open the contact form
Go to Contact, or in the dashboard click the question mark (Help) → Contact support.
Step 2: Choose what it's about
Pick from What's it about?: A question, Something isn't working, Billing, A page or form is outdated, A page or template is broken and more.
Step 3: Add your email and the page
Enter Your email (the one on your account helps us find it) and the Page URL if it's about a specific page.
Step 4: Describe it and send
Write what happened in Message and click Send message.
Details that speed things up
- The exact error message, copied word for word, or a screenshot
- What you clicked just before it happened, step by step
- The document's name and roughly when it happened (with your time zone)
- Your browser and version, and your device (for example Safari 18 on iPhone, Chrome on Windows)
- For signing problems: the request's title and the recipient's email address
- For billing: the email you paid with and the last four digits of the card or the receipt number
The contact form doesn't take attachments. If you need to send a screenshot, email [email protected] directly. Report security issues to [email protected].
Before writing, it's worth checking Guides and the other articles in this section. For plan questions, Pricing lists every limit.
How fast will I hear back?
Within two business days, usually sooner.
I found an outdated official form or a broken template.
Choose A page or form is outdated or A page or template is broken and paste the page URL in Page URL.
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