Signing and notification emails aren't arriving
Check spam, promotions and quarantine first; PDFBetter sends from [email protected]. If a signer didn't get an invitation, open the request under Sent, check Activity, and use New link / fix email to correct the address and send a new link.
Updated 2 min read
First checks (everyone)
- Look in spam, junk, promotions and any “other” tab. Search your mailbox for “PDFBetter”.
- Add [email protected] to your contacts or safe senders.
- On a work address, ask your IT team whether the message was quarantined. Company filters often hold messages with links.
- Wait a few minutes and check that the address is spelled right.
Signer didn't get the invitation (for senders)
Step 1: Open the request
Click Sent in the sidebar and open the request (tracking requests).
Step 2: Read the Activity
Invitation emailed means it left our side; Invitation email failed means it bounced or couldn't be sent.
Step 3: Fix the address and send a new link
Under Recipients, click the new-link button next to the person (New link / fix email), correct the Email if needed and click Send new link. Their previous link stops working.
Step 4: Or send a reminder
Click the bell next to the person (Send a reminder), or Remind at the top to remind everyone who hasn't signed.
Invitations arrive with a subject like “[Sender] sent you “[title]” to sign”. Replies go to the sender, not to PDFBetter. Signers can also sign without the email: once they create an account with that address and confirm it, the request appears under Received.
Account emails
| Good to know | |
|---|---|
| Sign-in link | Works once and expires in 15 minutes. Open it on the same device. Use Use a different email if you mistyped. |
| Password reset | Expires after an hour and works once. Request a new one from Forgot password?. |
| Email confirmation | Resend it from Settings → Profile & signatures → Resend confirmation. |
| Signed document | Everyone gets the signed PDF and certificate when the last person finishes. Download links work for 7 days, so save a copy. |
The signer says the link doesn't work.
Links stop working after a new link is sent, when the request is canceled or expires, or when it isn't their turn yet in a signing order. Send a new link from the request.
I still get nothing after all of this.
Contact us with the recipient's address and the time you sent it; we can check whether our provider delivered it.
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- Contact support and include the details we needUse the contact form (also under Help → Contact support in the app) or email [email protected]. Include your account email, what you were doing, the exact error message, your browser and the time it happened. A person reads every message and replies within two business days.
- Track, remind, cancel or resend a signature requestOpen Sent in the sidebar and select a request. Each recipient shows Emailed, Opened, Signed or Declined. Use Remind, New link / fix email or Cancel request, and download the Signed PDF and Certificate once it's Completed.
- What signers see, and how to sign or declineSigners open Review and sign in the email, agree to use electronic records, fill the fields in their color and select Finish (approvers select Approve). No account or app is needed. They can also choose Decline or I'd rather use paper, which closes the request.
- Create an account and keep your guest draftsClick Create free account (or Keep my drafts in the guest banner) and sign up with email, Google or Apple. Your guest drafts, saved signatures, AI chats and usage move into the account on this device, and they stop expiring.