---
title: "Signing and notification emails aren't arriving"
description: "What to check when a signing invitation, sign-in link, confirmation or completed-document email doesn't arrive, and how to send a fresh link to a signer."
url: https://help.pdfbetter.com/troubleshooting/emails-not-arriving/
collection: "Troubleshooting"
section: "Emails & downloads"
updated: 2026-10-18
publisher: "PDFBetter (AI Generated Inc.)"
---

# Signing and notification emails aren't arriving

> Check spam, promotions and quarantine first; PDFBetter sends from no-reply@pdfbetter.com. If a signer didn't get an invitation, open the request under **Sent**, check **Activity**, and use **New link / fix email** to correct the address and send a new link.

Do it in PDFBetter: https://pdfbetter.com/app/requests/

## First checks (everyone)

- Look in spam, junk, promotions and any “other” tab. Search your mailbox for “PDFBetter”.
- Add no-reply@pdfbetter.com to your contacts or safe senders.
- On a work address, ask your IT team whether the message was quarantined. Company filters often hold messages with links.
- Wait a few minutes and check that the address is spelled right.

## Signer didn't get the invitation (for senders)

1. **Open the request**: Click **Sent** in the sidebar and open the request ([tracking requests](https://help.pdfbetter.com/signing/track-signature-requests/)).
2. **Read the Activity**: **Invitation emailed** means it left our side; **Invitation email failed** means it bounced or couldn't be sent.
3. **Fix the address and send a new link**: Under **Recipients**, click the new-link button next to the person (**New link / fix email**), correct the **Email** if needed and click **Send new link**. Their previous link stops working.
4. **Or send a reminder**: Click the bell next to the person (**Send a reminder**), or **Remind** at the top to remind everyone who hasn't signed.

Invitations arrive with a subject like “[Sender] sent you “[title]” to sign”. Replies go to the sender, not to PDFBetter. Signers can also sign without the email: once they [create an account](https://help.pdfbetter.com/getting-started/create-account-keep-drafts/) with that address and confirm it, the request appears under **Received**.

## Account emails

| Email | Good to know |
| --- | --- |
| Sign-in link | Works once and expires in 15 minutes. Open it on the same device. Use **Use a different email** if you mistyped. |
| Password reset | Expires after an hour and works once. Request a new one from **Forgot password?**. |
| Email confirmation | Resend it from **Settings** → [Profile & signatures](https://pdfbetter.com/app/settings/) → **Resend confirmation**. |
| Signed document | Everyone gets the signed PDF and certificate when the last person finishes. Download links work for 7 days, so save a copy. |

> **Note:** As a sender you get emails when someone signs, when everything is complete, and when a request is declined or expires. Opens and signatures also appear in the notifications bell in the dashboard.

### The signer says the link doesn't work.

Links stop working after a new link is sent, when the request is canceled or expires, or when it isn't their turn yet in a signing order. Send a new link from the request.

### I still get nothing after all of this.

[Contact us](https://pdfbetter.com/contact/) with the recipient's address and the time you sent it; we can check whether our provider delivered it.

## Related articles

- [Contact support and include the details we need](https://help.pdfbetter.com/troubleshooting/contact-support-details.md): Use the contact form (also under Help → Contact support in the app) or email support@pdfbetter.com. Include your account email, what you were doing, the exact error message, your browser and the time it happened. A person reads every message and replies within two business days.
- [Track, remind, cancel or resend a signature request](https://help.pdfbetter.com/signing/track-signature-requests.md): Open Sent in the sidebar and select a request. Each recipient shows Emailed, Opened, Signed or Declined. Use Remind, New link / fix email or Cancel request, and download the Signed PDF and Certificate once it's Completed.
- [What signers see, and how to sign or decline](https://help.pdfbetter.com/signing/what-signers-see.md): Signers open Review and sign in the email, agree to use electronic records, fill the fields in their color and select Finish (approvers select Approve). No account or app is needed. They can also choose Decline or I'd rather use paper, which closes the request.
- [Create an account and keep your guest drafts](https://help.pdfbetter.com/getting-started/create-account-keep-drafts.md): Click Create free account (or Keep my drafts in the guest banner) and sign up with email, Google or Apple. Your guest drafts, saved signatures, AI chats and usage move into the account on this device, and they stop expiring.
- [Change your email, password or sign-in method](https://help.pdfbetter.com/account-billing/change-email-password-sign-in.md): Open Settings → Profile & signatures. Enter a New email address and confirm it from your inbox, or change your password under Password. You can sign in with Google, Apple, an emailed link or a password.
- [Notifications and the emails PDFBetter sends you](https://help.pdfbetter.com/getting-started/notifications-and-emails.md): The bell in the dashboard shows the last 30 days of activity on what you sent: opened, signed, declined, completed, expired and new form responses. We also email you about signatures, form responses and shared documents; turn those off in Settings → Notifications.
- [A signing or form link says expired, canceled or not your turn](https://help.pdfbetter.com/troubleshooting/signing-or-form-link-wont-open.md): The message on the page says why. Not your turn yet means others sign first and you'll get an email. Expired, canceled or declined means the request is closed and the sender has to send a new one. We couldn't open this link usually means a newer link replaced it.

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Source: https://help.pdfbetter.com/troubleshooting/emails-not-arriving/ · PDFBetter Help Center · Last checked against the product 2026-10-18. Questions: support@pdfbetter.com