---
title: "Track, remind, cancel or resend a signature request"
description: "See who has opened and signed each request in Sent, send a reminder, fix a wrong email with a new link, cancel a request, or finish a saved draft."
url: https://help.pdfbetter.com/signing/track-signature-requests/
collection: "eSignatures"
section: "After sending"
updated: 2026-10-18
publisher: "PDFBetter (AI Generated Inc.)"
---

# Track, remind, cancel or resend a signature request

> Open **Sent** in the sidebar and select a request. Each recipient shows **Emailed**, **Opened**, **Signed** or **Declined**. Use **Remind**, **New link / fix email** or **Cancel request**, and download the **Signed PDF** and **Certificate** once it's **Completed**.

Do it in PDFBetter: https://pdfbetter.com/app/requests/

1. **Open Sent**: Choose **Sent** in the sidebar. The **Signature requests** page lists every request; filter by **All**, **Waiting**, **Completed**, **Drafts**, **Declined**, **Canceled** or **Expired**.
2. **Open a request**: Select it to see its recipients, each with a status, when they were emailed and when they opened it, plus the expiry date and reminder schedule.
3. **Nudge someone**: Choose **Remind** on the request, or the bell next to one recipient (**Send a reminder**). You can remind the same person once an hour; automatic reminders follow the schedule you set when sending.
4. **Fix a wrong address**: Choose the new-link button next to the recipient (**New link / fix email**), correct the **Email** if needed and select **Send new link**. Their previous link stops working.
5. **Cancel if needed**: Choose **Cancel request**, add an optional **Note to recipients**, and confirm. Links stop working right away, and anyone already emailed is told they don't need to sign.

## Statuses

| Request status | Meaning |
| --- | --- |
| **Draft** | Saved with **Save and close**, not sent. **Send now** or **Delete draft**. |
| **Waiting for others** | Sent; at least one person still has to act. |
| **Completed** | Everyone finished. The signed PDF and certificate are ready. |
| **Declined** | A recipient declined or asked for paper; the request is closed. |
| **Canceled** | You canceled it. |
| **Expired** | It reached its expiry date before everyone finished. |

Recipient statuses are **Not sent yet** (waiting for their turn), **Emailed**, **Opened**, **Signed**, **Approved** and **Declined**. **Activity** shows every event in order, such as the invitation emailed, the document opened, consent given and the signature with the device key.

## Email notifications

- Each time someone signs, you get an email saying how many people still need to finish.
- When everyone has signed, you get **Completed** with the signed PDF and the Certificate of Completion.
- If someone declines, asks for paper, or the request expires, you get an email saying so, with their reason if they gave one.

### A recipient says the email never arrived.

Check the address on the request, ask them to search spam for your name, then send a reminder. If the address was wrong, use **New link / fix email**. More checks: [Signing and notification emails aren't arriving](https://help.pdfbetter.com/troubleshooting/emails-not-arriving/).

### Can I edit a request after sending?

Not the document or the fields: the sent version is locked. Cancel the request and send a new one. Wrong email addresses can be fixed with a new link.

### Where are documents other people sent me?

In **Received**, next to **Sent** in the sidebar.

## Related articles

- [Request signatures from other people](https://help.pdfbetter.com/signing/request-signatures.md): Open the document and switch to Invite to sign. Add each recipient's name, email and role, choose In order or All at once, place each person's fields, then choose Send, check the title, message, reminders and expiry, and select Send.
- [The signed PDF, Certificate of Completion and audit trail](https://help.pdfbetter.com/signing/signed-pdf-certificate-audit-trail.md): When everyone finishes, each person gets the signed PDF and a Certificate of Completion. Both are digitally sealed and, when the time-stamping service is reachable, independently time-stamped. The signed PDF carries the signing evidence inside it, so changing one byte makes PDF readers flag the file.
- [What signers see, and how to sign or decline](https://help.pdfbetter.com/signing/what-signers-see.md): Signers open Review and sign in the email, agree to use electronic records, fill the fields in their color and select Finish (approvers select Approve). No account or app is needed. They can also choose Decline or I'd rather use paper, which closes the request.
- [Signing and notification emails aren't arriving](https://help.pdfbetter.com/troubleshooting/emails-not-arriving.md): Check spam, promotions and quarantine first; PDFBetter sends from no-reply@pdfbetter.com. If a signer didn't get an invitation, open the request under Sent, check Activity, and use New link / fix email to correct the address and send a new link.
- [Get webhooks when documents are signed or forms submitted](https://help.pdfbetter.com/automation/webhook-endpoints.md): In Settings → API keys → Webhooks, enter an https Endpoint URL, pick Events and click Add endpoint. Copy the signing secret (shown once) and use it to verify the PDFBetter-Signature header.
- [Contacts: add, import and send to the people you sign with](https://help.pdfbetter.com/signing/signing-contacts.md): Contacts in the sidebar lists everyone you've sent a document to for signature or who sent you one, plus anyone you add or import. Click Send to sign next to someone and the document you pick opens in Invite to sign with them already filled in.
- [A signing or form link says expired, canceled or not your turn](https://help.pdfbetter.com/troubleshooting/signing-or-form-link-wont-open.md): The message on the page says why. Not your turn yet means others sign first and you'll get an email. Expired, canceled or declined means the request is closed and the sender has to send a new one. We couldn't open this link usually means a newer link replaced it.
- [Notifications and the emails PDFBetter sends you](https://help.pdfbetter.com/getting-started/notifications-and-emails.md): The bell in the dashboard shows the last 30 days of activity on what you sent: opened, signed, declined, completed, expired and new form responses. We also email you about signatures, form responses and shared documents; turn those off in Settings → Notifications.

---
Source: https://help.pdfbetter.com/signing/track-signature-requests/ · PDFBetter Help Center · Last checked against the product 2026-10-18. Questions: support@pdfbetter.com