--- title: "Notifications and the emails PDFBetter sends you" description: "What the notifications bell shows, which emails you get when people sign or fill your forms, and how to turn each kind of email off in Settings → Notifications." url: https://help.pdfbetter.com/getting-started/notifications-and-emails/ collection: "Getting started" section: "Your account" updated: 2026-10-18 publisher: "PDFBetter (AI Generated Inc.)" --- # Notifications and the emails PDFBetter sends you > The bell in the dashboard shows the last 30 days of activity on what you sent: opened, signed, declined, completed, expired and new form responses. We also email you about signatures, form responses and shared documents; turn those off in **Settings → Notifications**. Do it in PDFBetter: https://pdfbetter.com/app/settings/notifications/ ## The notifications bell The bell in the dashboard's top bar lists events on signature requests you sent and responses to your [fill links](https://help.pdfbetter.com/forms/publish-form-fill-link/) from the last 30 days, newest first: - **… opened “…”**: a recipient opened the document. - **… signed “…”** and **“…” is complete — everyone signed**. - **… declined to sign “…”**. - **“…” expired before everyone signed**. - **… filled out “…”**: a new form response. Click an event to open that request or form. **All signature requests** at the bottom opens **Sent**. **Mark all read** clears the count on every device you're signed in on: the web, the desktop app and other browsers. Guests don't have notifications. ## Emails about what you sent | Email | When | | --- | --- | | **Signed by …: …** | Someone finished signing and others still have to. It says how many people are left. | | **Completed: …** | Everyone finished. The signed PDF and Certificate of Completion are attached; download links work for 7 days. | | **Declined: …** or **Paper copy requested: …** | A recipient declined, with their reason if they gave one, or asked to sign on paper. The request is closed. | | **Expired: …** | The request reached its expiry date before everyone signed. | | **New response to “…”** | Someone submitted your form, if **Email me on each response** is on for that form. The answers are never in the email. | ## Account emails We also send the emails your account needs: confirming your email address, sign-in links, password resets, team invitations, a reminder before a [free trial](https://help.pdfbetter.com/account-billing/paid-plan-free-trial/) ends, a notice if a payment fails, and, for developers, a notice when a [webhook endpoint](https://help.pdfbetter.com/automation/webhook-endpoints/) is disabled. Emails are in your [app language](https://help.pdfbetter.com/getting-started/change-app-language/). ## Turning emails off 1. **Open Notifications**: Go to [Settings → Notifications](https://pdfbetter.com/app/settings/notifications/). 2. **Switch off what you don't want**: Each switch saves right away: **Signature progress** (someone signed, others still to go), **Request outcomes** (completed, declined, expired), **Form responses**, **Filled copies of shared documents** and **Notarizations**. Every optional email also has a link at the bottom to turn that kind of email off with one click, and mail apps that support it show an **Unsubscribe** button. **Form responses** works together with each form's own **Email me on each response** switch: both have to be on for that form's emails to arrive. > **Always sent:** Sign-in links, email confirmations, password resets and email changes; billing notices such as a trial ending or a failed payment; team invitations; alerts when an integration or webhook stops working; and everything that goes to the people you send documents to (their invitations, reminders, codes and signed copies). ### Do signers get reminders from me? Yes, if you set **Reminders** when sending; they go to people who haven't finished, not to you. See [Track, remind or cancel a request](https://help.pdfbetter.com/signing/track-signature-requests/). ### I'm not getting any emails. Confirm your email address first, then check spam. See [Emails aren't arriving](https://help.pdfbetter.com/troubleshooting/emails-not-arriving/). ### Can I get notified in Slack or another app? Yes, through [Zapier or Make](https://help.pdfbetter.com/automation/zapier-make-actions-triggers/) or your own [webhooks](https://help.pdfbetter.com/automation/webhook-endpoints/). ## Related articles - [Track, remind, cancel or resend a signature request](https://help.pdfbetter.com/signing/track-signature-requests.md): Open Sent in the sidebar and select a request. Each recipient shows Emailed, Opened, Signed or Declined. Use Remind, New link / fix email or Cancel request, and download the Signed PDF and Certificate once it's Completed. - [A tour of the dashboard](https://help.pdfbetter.com/getting-started/dashboard-tour.md): The dashboard at /app/ is home base. The sidebar holds New, Create with AI and your lists; the top bar has search (⌘K), the AI menu, notifications and help. The home page shows what needs your attention, quick tools and your recent documents. - [Signing and notification emails aren't arriving](https://help.pdfbetter.com/troubleshooting/emails-not-arriving.md): Check spam, promotions and quarantine first; PDFBetter sends from no-reply@pdfbetter.com. If a signer didn't get an invitation, open the request under Sent, check Activity, and use New link / fix email to correct the address and send a new link. - [View and export form responses](https://help.pdfbetter.com/forms/view-and-export-form-responses.md): Open Fill links in the sidebar and choose Responses next to the form. Each row expands to All answers and has Download filled PDF; the CSV and Excel buttons export every response with one column per field. - [Get webhooks when documents are signed or forms submitted](https://help.pdfbetter.com/automation/webhook-endpoints.md): In Settings → API keys → Webhooks, enter an https Endpoint URL, pick Events and click Add endpoint. Copy the signing secret (shown once) and use it to verify the PDFBetter-Signature header. --- Source: https://help.pdfbetter.com/getting-started/notifications-and-emails/ · PDFBetter Help Center · Last checked against the product 2026-10-18. Questions: support@pdfbetter.com