---
title: "Find invoices and receipts, or ask for a refund"
description: "Download invoices for payments on pdfbetter.com, fix a failed payment, and get a full refund of your first payment within the refund window."
url: https://help.pdfbetter.com/account-billing/invoices-and-refunds/
collection: "Account & billing"
section: "Payments"
updated: 2026-10-18
publisher: "PDFBetter (AI Generated Inc.)"
---

# Find invoices and receipts, or ask for a refund

> Invoices for payments on pdfbetter.com are listed under **Settings → Plan & usage → Invoices**, with a PDF for each. For a full refund of your first payment, email support within 14 days. App Store purchases are refunded by Apple.

Do it in PDFBetter: https://pdfbetter.com/app/settings/billing/

## Download an invoice

1. **Open Plan & usage**: Go to [Settings → Plan & usage](https://pdfbetter.com/app/settings/billing/) and scroll to **Invoices**.
2. **Find the payment**: Each row shows the date, amount and status: **Paid**, **Due**, **Void** or **Unpaid**.
3. **Open or download it**: Click **View** for the online invoice or **PDF** to download it.

- A receipt is also emailed to you after each payment.
- A free trial creates a zero-amount invoice; your first charge appears when the trial ends.
- To put a company name, address or tax ID on invoices, click **Manage billing** and update your billing details. The full invoice history is there too.
- Invoices show the currency you were charged in (US dollars on the web), plus any tax added at checkout.

## If a payment fails

**Plan & usage** shows a **Payment failed** badge and the message “We couldn't take the last payment.” Click **Update payment method** and add a working card to keep your plan.

## Refunds

- **First payment on pdfbetter.com:** email [support@pdfbetter.com](mailto:support@pdfbetter.com) within 14 days of the payment and we refund it in full.
- **A charge you think is a mistake:** contact us within 14 days and we'll make it right.
- **Credit packs:** if a pack is refunded, the unused credits from that purchase are removed.
- **App Store purchases:** Apple handles these refunds under its own rules. In the iPhone app, open **Account → Plan → Request a refund**, or ask Apple directly.

> **Tip:** Write from the email address on your account and include the invoice number if you have it. That's all we need.

The exact wording is in the [terms of service](https://pdfbetter.com/terms/).

### Can I get a refund for a renewal?

The written refund promise covers the first payment. For a later charge you didn't expect, contact support within 14 days and tell us what happened.

### Why don't I see an Invoices section?

It appears once you've made a payment or started a trial on pdfbetter.com. App Store purchases are receipted by Apple.

## Related articles

- [Cancel your Pro or Business plan](https://help.pdfbetter.com/account-billing/cancel-plan.md): Open Settings → Plan & usage, click Cancel plan and confirm. Nothing more is charged, you keep the plan until the end of the period you paid for (or the trial), and then your account moves to Free.
- [Upgrade, downgrade or switch to yearly billing](https://help.pdfbetter.com/account-billing/change-plan.md): Open Settings → Plan & usage and click Change plan. Pick Pro or Business, monthly or yearly, and PDFBetter shows exactly what changes and what you pay before you confirm.
- [Plans bought in the App Store or on AppSumo](https://help.pdfbetter.com/account-billing/app-store-and-appsumo-plans.md): An App Store subscription unlocks your plan on every device, but Apple bills it, so you change, cancel or refund it through Apple. An AppSumo lifetime deal is paid once on AppSumo and redeemed from your AppSumo account.
- [Contact support and include the details we need](https://help.pdfbetter.com/troubleshooting/contact-support-details.md): Use the contact form (also under Help → Contact support in the app) or email support@pdfbetter.com. Include your account email, what you were doing, the exact error message, your browser and the time it happened. A person reads every message and replies within two business days.

---
Source: https://help.pdfbetter.com/account-billing/invoices-and-refunds/ · PDFBetter Help Center · Last checked against the product 2026-10-18. Questions: support@pdfbetter.com